Recruitment that runs like clockwork

Brazer

Welding work

Bread factory - Grimsby docks

Warehouse Operative

Customer Service Representative We are looking for a motivated and customer-focused Customer Service Representative to join one of our clients .The ideal candidate will be passionate about delivering exceptional customer experiences, be detail-oriented, and demonstrate a strong commitment to punctuality. While experience with SAP systems is a plus, it is not essential as training will be provided. As part of our company, we encourage diversity, equality, and inclusion to ensure a collaborative, respectful workplace where everyone feels valued. Responsibilities Engage with customers via phone, email, or chat to address inquiries, concerns, or product/service issues. Ensure timely and accurate resolution of customer concerns while maintaining a professional and empathetic attitude. Accurately process orders, returns, and refunds in line with company policies. Maintain detailed and organized records of customer interactions and transactions. Collaborate with internal teams to address and resolve customer complaints or escalations. Utilize problem-solving skills to proactively identify and improve customer satisfaction. Commit to continuous learning about products and services to provide accurate and helpful information. Uphold company values around diversity, respect, and inclusivity in all customer interactions. Qualifications Strong attention to detail with the ability to multitask and manage priorities effectively. Excellent communication and interpersonal skills to interact effectively with a diverse customer base. Proven ability to remain calm and solution-focused under pressure. Punctual and reliable with a strong sense of responsibility. Previous customer service experience is preferred but not required. Familiarity with SAP systems is a plus, but not essential-training will be provided. Basic proficiency in using computers and common software applications. A commitment to fostering an inclusive workplace and providing excellent service to all customers. Day-to-day Start your shift by checking and responding to any outstanding customer messages or tickets. Handle inbound and outbound customer calls to address inquiries, troubleshoot issues, and process orders. Work closely with team members to discuss strategies and resolve ongoing concerns. Update systems with accurate details of customer interactions and generate reports as needed. Keep track of pending cases and follow up with customers and internal teams to ensure the best experience. Join our team to make a positive difference in our customers' experience and be part of an organization that values individuality and promotes growth, collaboration, and respect. We look forward to meeting you!

Bread Production Days